If you are planning to pursue a career in IT service management (ITSM) then the foremost requirement is to earn the Information Technology Infrastructure Library (ITIL) accreditation. Not sure what ITIL is? It comprises of a set of best practices that will not only boost your performance in IT service management (ITSM) but also focuses on aligning various IT services with the inherent needs of organizations or businesses. The foundation for ITIL was laid in the 1980’s when a growing dependence on IT was noticed by Central Computer and Telecommunications Agency (CCTA), UK. It is also known as IT Infrastructure Library and was initially introduced in the form of a set of books. Each of these books covered a specific practice followed within the realm of IT service management.
There are several different levels of qualification that you can choose from depending on your existing experience, knowledge, and career goals. The ITIL levels include:
- Foundation level
- Intermediate Level
- Managing Across the Lifecycle
- Expert Level
- Master Qualification
The most important aspect is the tiered and modular structure of each of these levels, which provides a higher level of flexibility to candidates when it comes to relating to various areas and disciplines of ITIL.
Why ITIL is so popular
Today, ITIL is considered as the most widely accepted and foremost approach to best practices in the service management industry across the world. It is not surprising that a majority of the leading organizations across the world have implemented ITIL. The several key benefits that Information Technology Infrastructure Library provides any organization or business, makes it highly popular and it’s demand has increased in the last 25 years. Some of the key benefits include managing business risk for services offered by small and medium sized enterprises, minimizing service disruptions, obtaining value for money from service providers, and supporting business changes in real time or based on customer needs.
Average Pay after ITIL Accreditation
Once you have acquired skills in Information Technology Infrastructure Library (ITIL), you will definitely find your salary in the top bracket. The average salary for ITIL project managers is $109,0003. The good news is that the national salary trend for ITIL has increased considerably since July 2012 and has peaked in April 2014 as can be seen in the following graph:
The job designation post Information Technology Infrastructure Library accreditation depends largely on the level you complete and the experience you possess. If you complete the ITIL Foundation Level, you will be able to enter the industry as an entry level solutions engineer or even business analyst. The mid and senior level designations in ITIL include Service Delivery Manager, Program Manager-IT, Manager-Change Management, and Director-Information Technology (IT) among others4.
What sets ITIL apart from other IT service management accreditation?
The Information Technology Infrastructure Library (ITIL) accreditation will not only introduce you to the basic ITIL framework but also provide in-depth knowledge in several areas like service lifecycle as you move from one level to the next. It will enhance your skills to support key areas of business performance including:
- Provide necessary support towards marketing and consumption of business services
- Enable benchmarking services that help businesses to maximize return on their investment
- Supporting business outcomes
- Enabling business change
- Put strategies in place for building and maintaining positive business relationships with customers
- Play a key role in improving overall customer satisfaction
The salient aspect of ITIL is that it provides comprehensive information that will enable you to manage multiple capability areas of a business including:
- Continual improvement of services
- Service strategy, design, transition, and operation
- Operational support as well as analysis
- Planning, protection, and optimization
- Stakeholder management and communication
- Managing various services across different service lifecycle
- Implementation of service management capabilities
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