Just like any other career, professionals with the right interpersonal and management skills can move forward with their careers into an IT manager position. This job opportunity can happen from within the organization or applicants can find the position by applying to outside corporations. IT managers oversee several technical processes and manage employee expectations. They also need the right soft skills to work with other managers who look towards the IT team for updates on software and hardware maintenance and upgrades.

Job Description: What Does an IT Manager Do?

IT managers do fewer hands-on task and more managerial tasks. They work with their team to create projects that help benefit the company’s IT infrastructure. IT spans software and hardware systems, and most managers oversee one type of system. For instance, software development managers oversee software maintenance, upgrades, new additions, and any bug fixes. Hardware IT managers oversee the network, security, authorization, and firmware upgrades.

IT managers can relate to people and still manage expectations. Not everyone is cut out for management, so applicants who want to break into management positions need the right oral and written skills to communicate with teams and other managers.

IT Manager Job Responsibilities and Duties

One complaint that many IT managers have is that they are no longer hands-on. Experienced IT managers sometimes jump in when there are emergencies, but for the most part job responsibilities surround creating new policies, project management, and overseeing employee performance. Most IT managers have some kind of real-world experience in the IT field, so they are able to work effectively with personnel and speak intelligently in meetings.

Job responsibilities include:

  • Identify policy changes and execute strategies that help support the system
  • Maintain corporate policies and work with key managers to make appropriate updates
  • Respond to bugs and infrastructure downtime
  • Act as a speaker for your team and communicate changes and updates to other teams
  • Organize training for new personnel to familiarize them with the system
  • Create company protocols for IT systems
  • Test updates and additions to infrastructure to ensure its stability
  • Work with budgets and manage estimates for upgrades
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